FAQ'S
How do I place an order?
You may visit https://samsonite.com.sa add your preferred items to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete the purchase.
How long will delivery take?
Delivery times vary depending on your location and product availability. Alternatively, you can check out our shipping and delivery page: https://samsonite.com.sa/policies/shipping-policy
Do you offer delivery?
Yes, we deliver to selected locations. Availability and timelines will be shown during checkout.
How do I know if my order has been placed successfully?
You will receive an order confirmation email at the email address provided during checkout.
How can I track my order?
You can track your shipment using the tracking link: Track Your Shipment. You will also receive an email once the order is shipped.
Which payment methods are accepted?
We accept Visa, MasterCard, Apple Pay, Google Pay, & Tabby for all online orders.
Is online payment secure?
Yes, we use secure encryption and trusted payment gateways to protect your information.
Are items added into my cart reserved?
Items added to your cart are not reserved. Please complete your purchase promptly to secure your products.
Can I cancel my order?
Orders that have not yet been shipped can be cancelled via our RMA section. If orders are shipped and you still would like to cancel, please email us at info@samsonite.com.sa
I did not receive any order confirmation email, what do I do?
Please email for assistance at info@samsonite.com.sa
What should I do if the product I received is defective or incorrect?
Please email us at info@samsonite.com.sa with the incorrect / defective details.
Can I return or exchange an item if I don't like it?
Change-of-mind returns are accepted within 14 days of receipt; exchanges are not available online. You can check out the returns & exchanges policies at: https://samsonite.com.sa/policies/refund-policy
What is your online return policy?
Returns must be submitted within 7 days of receipt, unused and in original condition. You can check out the returns & exchanges policies at: https://samsonite.com.sa/policies/refund-policy
How can I return an item?
Complete the details in the RMA section: https://samsonite.com.sa/policies/refund-policyAlternatively, you can send us an email at info@samsonite.com.sa.
What should I do if I no longer have the original carton box?
The original packaging is required for returns. You can check out the returns & exchanges policies at: https://samsonite.com.sa/policies/refund-policy
I am unable to log into my account, what do I do?
Please take a screenshot or screen recording of the error and email it to info@samsonite.com.sa for assistance.
How do I use my voucher / coupon?
Log in before checkout. On the checkout page, enter the voucher / coupon available to you and click on apply.
I've placed my order but forgot to apply my voucher. What should I do?
Vouchers must be applied before completing an order. We are unable to reimburse voucher values for completed purchases. Valid vouchers can be used for future orders, subject to terms and conditions.
My voucher / coupon is not working, what do I do?
Please take a screenshot or screen recording of the error and email it to info@samsonite.com.sa for assistance.
Do I need to register my Samsonite product for warranty?
For online purchases, your order confirmation email serves as proof of purchase—no registration required. For in-store purchases, the warranty card is stamped at checkout.
I'm unable to complete my purchase. What should I do?
Please take a screenshot or screen recording of the error and email it to info@samsonite.com.sa for assistance.
My payment failed, what should I do?
If your payment fails, try using a different browser/device or another payment method. Pending transactions are typically released by the bank within 7–10 working days.
Can I exchange an item purchased online at a Samsonite store?
In-store exchanges for online purchases are not available.
Do you charge for delivery?
You will have free delivery on any order value above AED 100. You can check out our shipping & delivery policy at: https://samsonite.com.sa/policies/shipping-policy
When will I receive my refund?
Refunds are processed after inspection and may take several business days depending on your payment provider. Typically, it takes 7–10 working days for the refund amount to be credited back to you after the inspection is completed.
Can I combine multiple offers?
Unless stated otherwise, promotions and vouchers cannot be combined.
Do I need an account to place an order?
You may check out as a guest, but creating an account allows you to track orders and save information.
What are your policies on deals & promotions?
You can visit our general terms & conditions for any promotions Terms & Conditions our website.