Privacy Policy

We want you to be familiar with how we collect, use and disclose Personal Information (as defined below). This Privacy Policy describes our practices in connection with Personal Information that we collect through websites operated by us or our affiliates from which you are accessing this Privacy Policy (the “Websites”), through the software applications made available by us for use on or through computers and mobile devices (the “Apps”), through our social media pages and apps, if any, through HTML-formatted email messages that we send to you that link to this Privacy Policy, as well as through our offline interactions with you where legally required (collectively, including the Websites, Apps, Social Media Pages and offline interactions, the “Services”). By using the Services, you agree to this Privacy Policy.

Personal Information

“Personal Information” is information that identifies you as an individual or relates to an identifiable individual, including:

• Name
• Postal address (including billing and shipping addresses)
• Telephone number
• Email address
• Credit and debit card number
• Profile picture
• Social media account ID
• Travel information, including trip flight information
• Date of birth
• Gender

Collection of Personal Information

We and our service providers may collect Personal Information in a variety of ways, including:

• Through the Services: We may collect Personal Information through the Services, e.g., when you sign up for a newsletter or make a purchase.
• Offline: We may collect Personal Information from you offline, such as when you visit our stores, attend one of our trade shows, order one of our brochures, or interact with our customer service.
• From Other Sources: We may receive your Personal Information from other sources, such as our affiliates, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected) and from other third parties. In addition, if you elect to connect your Website account with a third-party account or your friends' profiles.

We use a third-party payment service to process payments made through the Services. If you wish to make a payment through the Services, your Personal Information may be collected by such third party and not by us, and we are not responsible for this third party's collection, use and disclosure of your Personal Information.

If you submit any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use this information in accordance with this Privacy Policy.

How We May Use Personal Information

We and our service providers may use Personal Information:

• To respond to your inquiries and fulfill your requests, such as to complete your transactions and provide you with related customer service;
• To send administrative information to you, such as changes to our terms, conditions and policies, and to send marketing communications that we believe may be of interest to you;
• To personalize your experience on the Services by presenting products and offers tailored to you, and to facilitate social sharing functionality;
• To allow you to participate in sweepstakes, contests and similar promotions and to administer these activities. Some of these activities have additional rules that contain additional information about how we use and disclose your Personal Information;
• For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.

Disclosure of Personal Information

Your Personal Information may be disclosed:

• To our affiliates for the purposes described in this Privacy Policy;
• To our third-party service providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing and other services;
• To third-party sponsors of sweepstakes, contests and similar promotions;
• To you, on message boards, chat, profile pages and blogs and other services to which you are able to post information and content, including without limitation our Social Media Pages. Please note that any information you post or disclose through these services will become public information and may be available to other users and the general public;
• To your friends associated with your social media account, if you connect your Services account to your social media account, in connection with your social sharing activity, subject to that social media provider's privacy policy.

Other Uses and Disclosures

We may use and disclose your Personal Information as we believe to be necessary or appropriate: (a) to comply with applicable law, which may include laws outside your country of residence; to respond to requests from public and government authorities, which may include authorities outside your country of residence; to cooperate with law enforcement; or for other legal reasons; (b) to enforce our terms and conditions; and (c) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.

We may furthermore use, disclose or transfer your information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).

We may also use and disclose information collected through the Services in other ways, with your consent.

Other Information

“Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, such as:

• Browser and device information;
• App usage data;
• Information collected through cookies, pixel tags and other technologies;
• Demographic information and other information provided by you that does not reveal your specific identity; and
• Information that has been aggregated in a manner that it no longer reveals your specific identity.

If we are required to treat Other Information as Personal Information under applicable law, then we may use and disclose it for the purposes for which we use and disclose Personal Information, as detailed in this Policy.

Collection of Other Information

We and our service providers may collect Other Information in a variety of ways, including:

Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Services (such as the App) you are using. We use this information to ensure that the Services function properly.

If applicable, through your use of the App: When you download and use the App, we and our service providers may receive information about your device and about your usage of the App from your device settings.

Using cookies: Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other anonymous traffic data. We and our service providers use this information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience while using the Services. We also use this information to gather statistics about use of the Services in order to continually improve their design and functionality, understand how they are used, and assist us with resolving questions about them. If you do not want information collected through cookies, most browsers allow you to automatically decline cookies or be given the choice of accepting or declining the transfer of a particular cookie from a particular website to your device. You may wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. If you do not accept cookies, you may experience some inconvenience in your use of the Services, and you may not receive advertising or other offers from us that are relevant to your interests.

Using pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used to, among other things, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns, and compile statistics about usage of the Services and response rates.

Analytics: We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. This service may also collect information about use of other websites, apps and online resources. You can learn about Google's practices at www.google.com/policies/privacy/partners/ and opt out by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

Physical/Site Location: We collect the physical location of your device by, for example, using satellite, cell phone tower or Wi-Fi signals. We may use information about your physical location for a variety of purposes, such as to provide you with personalized, location-based content and information about products and services available in your area.

Uses and Disclosures of Other Information

We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine Other Information with Personal Information; if we do, we will treat the combined information as Personal Information as long as it is combined.

Third Party Services

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any website or service to which the Services link. The availability of a link on the Services does not imply endorsement of the linked site or service by us or our affiliates.

In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or handset manufacturer, including with respect to any Personal Information you disclose to other organizations through the Services or our Social Media Pages.

Third-Party Advertising

We use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services or use our other online services, based on information relating to your access to and use of the Services and other websites or online services over time and across devices. To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags). If you would like more information about this practice and to learn how to opt out of it on desktop and mobile browsers on the particular device on which you are accessing this Privacy Policy, please visit http://www.networkadvertising.org/managing/opt_out.asp and http://www.aboutads.info/. You may download the AppChoices app at www.aboutads.info/appchoices to opt out in mobile apps.

Security

We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section below.

Choices and Access

Your choices regarding our use and disclosure of your Personal Information

We give you choices regarding our use and disclosure of your Personal Information for marketing purposes. You may opt out from receiving electronic communications from us by (1) following the unsubscribe link in any marketing communication, (2) logging in to our website and changing the settings in the “My Profile” section, or (3) contacting us at info@samsonite.com.sa. Similarly, to stop receiving SMS text messages, you will need to email info@samsonite.com.sa to unsubscribe from SMS contact.

We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt out.

How you can access, correct or suppress your Personal Information

If you would like to review, correct, update, suppress, restrict or delete Personal Information that you have provided to us, or if you would like to request an electronic copy of your Personal Information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us by writing to info@samsonite.com.sa or Grand Stores, 'M 'Level, Saleh Bin Lahej Building, Al Garhoud, Dubai, UAE, P.O. Box 2144.

In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database, or otherwise let us know what limitations you would like to put on our use of your Personal Information. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and within the time period required by applicable law. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion, or as needed to provide our services to you, or as required or permitted by law. There may also be residual information that will remain within our databases and other records, which will not be removed.

Retention Period

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Use of Services by Minors

The Services are not directed to individuals under the age of eighteen (18), and we do not knowingly collect Personal Information from individuals under 18.

Jurisdiction and Cross-Border Transfer

The Services are controlled and operated by us from the United Arab Emirates and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United Arab Emirates. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you consent to the transfer of information to countries outside your country of residence, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.

If you are located in the EEA: some non-EEA countries are recognized by the European Commission as providing an adequate level of protection according to EEA standards. With regard to transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate contractual clauses as adopted by the European Commission. You may obtain a copy of these clauses by contacting us using the details in the “Contacting Us” section below.

Sensitive Information

We ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Services or otherwise to us.

Updates to this Privacy Policy

We may change this Privacy Policy. The “LAST UPDATED” legend at the top of this Privacy Policy indicates when it was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy.

Contacting Us

SAMSONITE UAE, represented by Grand Stores LLC located at 'M 'Level, Saleh Bin Lahej Building, Al Garhoud, Dubai, UAE, P.O. Box 2144, is the company responsible for the collection, use and disclosure of Personal Information described in this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us at info@samsonite.com.sa or:

Grand Stores LLC 'M 'Level,
Saleh Bin Lahej Building,
Al Garhoud, Dubai, UAE,
P.O. Box 2144

Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.